Privacy Policy

Effective Date: 11/12/2025

Introduction

Choice Trailers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

SMS and Mobile Communications Privacy

Your mobile information is protected: We want to be clear about how we handle your phone number and SMS opt-in data.

Mobile information (phone numbers and SMS opt-in data) will NOT be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

When you provide your mobile phone number and opt in to receive SMS communications from Choice Trailers:

  • You consent to receive text messages about purchase inquiries, order updates, service reminders, promotional offers, and other information related to Choice Trailers.
  • Message frequency varies based on your interactions and preferences.
  • Message and data rates may apply from your mobile carrier.
  • Your phone number is stored securely and used only for communications from Choice Trailers. We may share it with our contracted service providers solely to send messages on our behalf (for example, SMS delivery vendors). Such providers are not permitted to use your information for their own purposes.
  • You can opt out at any time by texting STOP to any message you receive from us. You may receive a final confirmation message.
  • For help, text HELP or contact us at (281) 395-8000.
  • Consent to receive marketing text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.

We respect your privacy and will never sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address when you request a quote, schedule service, or contact us.
  • Communication Preferences: Your preferences for receiving communications from us (including SMS and email).
  • Purchase & Service Information: Details related to inquiries, quotes, orders, or service appointments you initiate with us.
  • Usage Data: Information about how you interact with our website through analytics tools (e.g., pages visited, IP address, browser type).

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our products, services, and website.
  • Communicate with you via SMS and email about inquiries, orders, service updates, promotions, and company news.
  • Respond to your requests and provide customer support.
  • Analyze website usage to improve user experience and our marketing.
  • Send you marketing communications (only with your consent where required by law).

Customer Relationship Management

We use a customer relationship management (CRM) platform to manage customer data and communications. Your contact details are stored securely and used to facilitate our communications with you. We require our providers to protect your information and to use it only as directed by us.

Analytics and Tracking

We use analytics tools (such as Google Analytics) to help us understand how visitors use our website and to improve user experience. These tools may collect information such as your IP address, browser type, device identifiers, pages visited, and time spent on pages. You can learn more about Google’s practices at google.com/policies/privacy and opt out by using Google’s ad settings or available browser add-ons.

Communications

By providing your email address and/or phone number, you consent to receive communications from us via email and SMS. These communications may include service updates, promotional offers, and other information related to Choice Trailers.

Important: As stated in our SMS and Mobile Communications Privacy section above, your mobile phone number and SMS opt‑in data will NOT be shared with third parties or affiliates for their marketing purposes. You can opt out of marketing emails by using the unsubscribe link in our emails and opt out of SMS by replying STOP to our messages. For help, reply HELP or contact us at (281) 395-8000.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing communications.
  • Object to or restrict certain processing of your personal information.

To exercise these rights, please contact us using the information in the Contact Us section below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Company: Choice Trailers
  • Address: 25825 FM 529, Katy, Texas 77493
  • Phone: (281) 395-8000
  • Email: Sales@choicetrailers.com